FAQ - Frequently Asked Questions
Take a look at some of our frequently asked questions, if you are unable to find what you’re looking for please give us a buzz!
Bright beer is beer that has been filtered to remove the sediment. This means that it is ready to drink and does not need to settle. It will need to be consumed within 3-5 days from the day of collection.
Cask-conditioned beer, which still has the sediment, needs to be settled in a cool place for 1-2 days prior to drinking, and should not be moved once settled. If this does not suit your needs… we recommend bright beer! Bright beer does not need to be settled, and can be moved as much as needed – ideal if you’re travelling or have a last-minute party!
The question that has caused many debates in pubs across the Midlands for the last 26 years… Our is logo is in fact a honey bee! Whilst they are often mistaken for wasps, honey bees are much less aggressive and produce honey…which we wouldn’t be here without!
Orders placed via our online shop can be delivered to UK Mainland addresses. Currently only bottles and merchandise are available to purchase online. Any delivery of beer to a home address must be accepted and signed for by a person of at least 18 years of age. Proof of age may be requested.
Yes orders can be collected directly from the brewery! We are open Monday-Thursday 9am-4pm, and Friday 9am-3pm for collection. Orders can be placed via our online shop (bottles and mini-kegs only), via email at email@example.com or by phone at 01384 873728. Please note tins, boxes and casks of ale are collection only, and cannot be delivered to a home address.
*Click here* for in depth instructions in order to get the best out of your tin or cask!
Due to (very exciting!) planned works in the brewery and COVID delays, tours are currently on hold. We hope to have them up and running once again in 2022.
Any orders placed after 10am will be dispatched the following day. During peak times, e.g. Christmas, dispatch can be up to 2 working days. Orders containing bottled beer are sent by overnight fragile courier service Monday – Friday, excl Bank Holidays. Provided there are no delays from the courier your order should be with you the next working day from the day of dispatch. If you wish to upgrade to a Saturday delivery please contact the brewery directly at 01384 873728 or email firstname.lastname@example.org.
If you have experienced any issues with your order please send an email to info@envilleales. For details on our refund policy please *click here*
Delivery is calculated by weight. Orders containing bottled beer up to 20kg will cost £13.00. As orders increase with size and weight, delivery cost will increase in line with our courier’s charges.
Orders containing non-fragile merchandise will cost £3.50.