Order Cancellation or Unwanted Goods

The Consumer Contracts Regulations gives you, the consumer, 14 days from the day your order is received to cancel your order. We ask for the goods to be returned in their original condition within 14 days of notifying us of cancellation. Notification can be made by sending an email to info@envilleales.com . A refund minus original delivery charge will be issued within 7 working days of us receiving the goods in a satisfactory condition. Please note that delivery charges to receive and/or return unwanted goods will not be refunded unless incorrect or damaged goods are received.

We recommend returning goods via tracked and/or signed for delivery, as we cannot accept responsibility for goods lost or damaged on their return.

Damaged or Incorrect Goods

In the event that you receive damaged, faulty or incorrect goods, please send an email to info@envilleales.com with photographic evidence within 3 days of receiving the goods. A full refund (including shipping) or replacement goods shall be sent. In the event the goods are no longer in stock, a suitable replacement or full refund (including shipping) shall be given.